Policies

General Policies

These terms & conditions govern the use of this site (All Smart Pets Training), the advice featured on it, and the dog training and behavioral services advertised therein. By your use of the content on this site and/or the dog training services advertised therein, you agree to these terms. All Smart Pets Training reserves the right to modify these terms of use at any time without prior notice. Your use of the services following any modification constitutes your agreement to be bound by the terms of use as modified.

In no event will All Smart Pets Training or its representatives be liable for any damages whatsoever, including, but not limited to any direct, incidental, consequential, special, exemplary or other indirect damages, arising out of (1) the use of or inability to use the site, the services, or the content, (2) any transaction conducted through or facilitated by the site; (3) any claim attributable to errors, omissions, or other inaccuracies in the site, the services and/or content, (4) unauthorized access to or alteration of your transmissions or data, or (5) any other matter relating to the site, the services, or the content, even if All Smart Pets Training has been advised of the possibilities of such damages. If you are dissatisfied with the site, the services, the content, or the terms of use, your sole and exclusive remedy is to discontinue using the site and the services. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, some of the above limitations may not apply to you. In such states, All Smart Pets Training’s liability is limited and warranties are excluded to the greatest extent permitted by law.

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Private Training Sessions

Fees for in-home training sessions fees are $75 per hour. Expect our first session to run approximately 1.5 hours. Subsequent lessons are one hour long.

Private Packages are available in session counts up to 10. Private Package fees are due in full before the first session. These can be scheduled either at in your home or on-line as virtual lessons. All purchased sessions in a package must be used within six (6) months from the date of purchase. All “unused” sessions at the end of six (6) months will be forfeit.

All Smart Pets Training is based in Ada, MN, and thus primarily serves most of Norman and Clay counties in MN, and Cass County in ND, Fargo, Moorhead, Ada, Grand Forks/East Grand Forks, and the areas in between are also served. This equates to approximately a 15 mile radius. “Out of Area” in-home training sessions are billed at .55 cents per mile, there and back. This will be calculated using Google Maps from my front door to your front door, and the total will be itemized and added to your Private Training fee.

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Video Consultations

Consultations are offered via telephone, Zoom, Skype, or Face Time. This type of meeting is perfect for dogs that are stressed about meeting new people, are experiencing certain behavior issues (such as aggressive behaviors, or difficulties being alone).

All Smart Pets Training offers consultations via phone, facetime or Skype at the rate of $70 for one 45 to 60 minute session. This service is a support service offering telephone access to Certified Professional Dog Trainer. International customers may only choose to connect via either FaceTime (on an Apple device connected to wi-fi), Skype (a free video conferencing app, found here: https://www.skype.com/en/), Zoom (www.zoom.us); no international voice calls will be made. Upon completion of the services registration form and successful payment, All Smart Pets Training will contact you to schedule a telephone conference, FaceTime call, Skype or Zoom meeting. You may incur charges when called from a cell phone; please contact your provider for more details.

Disclaimer of Warranties
You expressly agree that the use of the services is at your own risk. All Smart Pets Training makes no express or implied warranties, representations or endorsements whatsoever with respect to the services. All Smart Pets Training expressly disclaim all warranties of any kind, express, implied, statutory or otherwise, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, with regard to the service. All Smart Pets Training does not warrant that the functions performed by the services will be uninterrupted, timely, secure, or error-free, or that defects in the services will be corrected. All Smart Pets Training does not warrant the accuracy or completeness of the content provided on the site or with the services, or that any errors in the content will be corrected. The site, the services and the content are provided on an “as is” and “as available” basis.

All Smart Pets Training will not provide any medical or veterinary advice, and may request that you consult your veterinarian as part of your training package. In those cases, All Smart Pets also requires permission to contact your veterinarian regarding recommendations concerning training.

You must be 18 years of age or older to purchase services, or provide written permission from a legal guardian.

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Cancellations/Rescheduling

If you need to reschedule a session, please provide notice at least 48 hours before the scheduled time.

Less than than 24 hours notice to reschedule a session, or a “no-call-no-show,” will be billed for the full session rate. If you’ve purchased one of the Private Packages, the missed session will be counted as one of your package sessions.

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Refunds

In general, no refunds will be given for Private Training fees. In the unfortunate event of your dog’s death or a separation of ownership, remaining sessions in a Private Package will be refunded up to a maximum of 50% of the Package price. All requests for refunds or credits may take up to 30 days to process.

Private training fees are not transferable to group classes, and vice versa.

In some cases, you may be asked to participate in video production. Only your dog (not you) will appear on camera, unless special arrangements have been made ahead of time. This is at your discretion, of course, and will not affect the length or quality of the training you receive. Please refer to the “Photo and Video” section below for more details.

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Agreement to Hold Harmless and Assumption of Risk

When you sign up for Private Training or video consultations (via telephone, Skype, Zoom, or Face-Time), understand that All Smart Pets Training (the Consultant) will work directly with you and your pet to impart contemporary animal behavior knowledge that best fits your needs, and that successful companion pet programs depend on a combination of learned skills on the part of both the pet and the owner. Behavior is not static; an animal will not continue to perform even trained behaviors without ongoing practice. Especially in cases involving any type of aggression, although behavior may be modified, the dog is never considered “cured.” A pet’s behavior is ultimately the responsibility of the owner. The Consultant will make every reasonable effort to help you attain goals but makes no guarantee of performance on the part of yourself or your pet(s) as a result of providing professional behavior consultation. You acknowledge that obedience training/ behavior modification may be an activity in which damage or injury to dog(s) and/or persons may occur. You will assume full financial/moral responsibility for the actions of your dog(s). You further acknowledges that dog(s) may be exposed to a variety of environmental conditions which include, but are not limited to, vehicular travel, interaction with people and other animals, exposure to adverse weather, and exposure to areas with crowds and all types of traffic. You agree that you, your heirs, assignees, and legal representatives will not make claim against, sue, or attach the property of the Consultant, members, managers, employees, acquaintances, or any other person acting on behalf of All Smart Pets Training (herein referred to as “Our Agents”) for injury or damage done to or by dog(s) resulting from action or negligence, however caused, by the Consultant or Our Agents. You forever release the Consultant and/or Our Agents from any and all liability and demands which you and your heirs, assignees, and legal representatives may have or may hereafter have for injury or damage to or by dog(s), and assume all risks thereof. Your Contract for Training Services supersedes all other agreements, written or oral, previously made between the Consultant and yourself.

Purchasing training online (live session or video consultations) and checking the “Terms & Conditions” box is effectively your signature that both parties shall evidence acceptance of these terms.

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Discounts, Coupons, and Bundling

At this time, competitor’s coupons for training services cannot be accepted; only coupons offered by All Smart Pets Training shall be accepted. Unless otherwise specified, all coupons have no cash value. Coupons and their face value cannot be exchanged for cash or gift cards.

“Packages” are groups of training sessions (private or video) that are booked and paid for at once. Packages can include any combination of training: private sessions or video consultations.

Packages are priced on a declining scale: the more training offerings you choose to bundle together, the more savings you will receive. Packages of more than ten services will receive special consideration. Coupons are factored in before package discounts are deducted.

All fees are due in full before the first training session. All purchased trainings in a bundle must be used within six (6) months from the date of purchase. All “unused” sessions at the end of six (6) months will be forfeit.

Packages, and their inherent discounts, cannot be applied retroactively. For example, if you book a singular private training session, and then decide to book a package at a later date, you cannot get a prorated package price that includes the initial session. Packaged sessions must be purchased at the same time.

Unused sessions in a package are not transferrable to other training services or individuals.

Discounts, coupons, and packages may be used together unless otherwise stated. Individual coupons may have policy statements that supersede previous pricing structures. Discounts and coupons will be processed before packaged prices will be determined.

“Standing Discounts” are those given out to peers and professionals whom I work with and network with. If you are one of those who have a Standing Discount, please understand that these are not transferrable.

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Privacy Policy

Personal information, including contact info, family members’ names, dog’s name (or dogs’ names), and other pieces of information are gathered for the purpose of enrollment in training, constructively consulting as a dog trainer, and for record keeping. This information, whether written or digital, is stored securely and will never be shared unless:

  • directed to by a court of law
  • client gives permission via waiver
  • authorities have a legal or regulatory interest in the records to protect animal or public health
  • a client puts care and treatment at issue in an administrative, civil, or criminal proceeding
  • to a third party subject to a confidentiality agreement
  • for purposes of your own treatment, payment, and/or operations
  • for research purposes if client identities are not disclosed.

All Smart Pets Training’s website uses Google Analytics to collect visitor data and analyze traffic on our site. This information helps us understand customer interests and helps us improve our website. When you visit our site, the pages that you look at, and a short text file called a cookie, are downloaded to your computer. A cookie is used to store small amounts of information. This information is collected for traffic analysis only. The cookie does not contain personal details. Depending on the browser that you use, you can set your preferences to block/ refuse cookies, and/ or notify you before they are placed. Neither All Smart Pets Training, nor Google Analytics will ever give, or trade these statistics to any 3rd parties for data-mining or marketing purposes. Please visit Google Analytics for their privacy policy.

Additionally, All Smart Pets Training collects email addresses for the purposes of communicating with existing and prospective clients. Likewise, these addresses will never be shared with a 3rd party unless directed to by a court of law or by you, and they will never be used for spamming.

Please contact us if you have any questions about these privacy policies.

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